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Grainger at a Glance

Grainger works to create unique value for customers, regardless of size, and ensure an effortless experience along the way. The result: customers get what they need, when they need it, which means less time spent looking for and ordering products, and more time spent on the task at hand. After 90 years of serving customers, Grainger has seen its fair share of challenges right along with them, and the company has the experience and knowhow of a superior team to serve them best. When a customer comes to Grainger, they know we have them covered, regardless of challenge.


OUR BRANDS

Grainger takes great pride in bringing our customers top quality products. Items that are designated with a Grainger Choice Badge (such as Dayton, Westward, and Condor) are part of a broad selection of our private brand products that deliver high quality at a competitive price.

 


Listening to the Voice of the Customer to Improve Product Quality

Product engineer specialists from Grainger Global Sourcing (GGS) work to improve products and/or processes by capturing the Voice of the Customer when Grainger Choice products are returned. When returns happen, this team contacts those customers to gain an understanding of the reason for the purchase and subsequent return. By capturing the Voice of the Customer in this way, the GGS engineering team identifies opportunities to improve products and/or product information, helping Grainger maintain a proactive focus on enhancing the integrity of our products.